No not at all! We know how important your number is to your business! It's everything when you've built a customer base on your contacts list. So we've made sure you can use your own business number with our service. Hassle-free

One of our several tailoring options handles this situation perfectly for our clients! We can have any call coming in from contacts you've recently (within the hour, within the day, etc) called go straight to you, or we can even share all calls with you for a chosen moment before the agents pick up. Whatever you prefer, let us know in our setup call or select your preferences in your agent settings.

You can easily whitelist any contacts to bypass the agent straight to you, or blacklist callers to not get through at all. This enables you to keep those personal relationships even with the agent handling the business all from one number. Some clients also prefer to whitelist their favourite suppliers or clients, we tailor our service for your needs.

Absolutely, we understand you can't be everywhere all the time, it's efficient to schedule certain suburbs on certain days. We've got that covered in our initial setup call in 30 minutes.

We understand busy seasons and off seasons, and we don't want you wasting a cent in quiet months. We operate on a simple call minutes system to ensure your needs are met. Your monthly charge provides you a set amount of call minutes, if you have a quite month with minutes left over, these carry forward for your busy months! If you do run out of the minutes provided by your package you can purchase a top-up, or upgrade your package for even more minutes and support each month.

Of course! We meet you where you're at, meaning if you want more control over your calls, we can give you a period to answer every call before our agents pick it up, or if you don't want to deal with any of it, we can even confirm jobs scheduled and send out text confirmations hands-free. No matter your preference, we'll make your agent work for your business.

We aim to make this process as easy as possible for you! Only a 30 minute setup call and we're good to go. We'll handle the rest!

We love the tools our industry uses, our home-service business partners wouldn't like trading up either when it also means they have to learn a new platform.

That's why we completely integrate with your business tools such as ServiceM8, Xero, Simpro, Quickbooks, MYOB, Jobber, and more! So you can run your business exactly the same way, only optimised, with support like never before.

Most likely yes! As long as you're using Optiphone to run your business and help get you more clients, all charges should be 100% tax-deductible. However, we do recommend you check with your tax professional because we do not know your situation 100%.