Privacy Policy

Effective Date: 1st July 2024​

Optiphone Innovations ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.optiphone.com.au and use our digital receptionist software and services (collectively, the “Services”). By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Includes your name, email address, phone number, and address when you create an account or contact us.

Call Data: Details of calls received and recorded on your behalf, including caller information such as names, business names, business addresses, phone numbers, email addresses, and addresses.

Usage Data: Information on how you interact with our Services, including IP address, browser type, operating system, and pages visited.

Payment Information: Payment details when you purchase our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our Services.

To improve, personalize, and expand our Services.

To understand and analyse how you use our Services.

To develop new products, services, features, and functionality.

To communicate with you, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes.

To process your transactions and manage billing.

To find and prevent fraud.

To comply with legal obligations.

3. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no electronic transmission or storage of information is completely secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to access the personal data we hold about you.

Correction: The right to have inaccurate or incomplete personal data corrected.

Deletion: The right to request the deletion of your personal data, subject to certain conditions.

Restriction: The right to request that we restrict the processing of your personal data.

Objection: The right to object to the processing of your personal data.

Portability: The right to request a copy of your personal data in a commonly used format.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].

Optiphone Innovations

16 Toorak Park Avenue

Email: [email protected]