Empower Your Business with Optimised Automation Solutions
Precision, Efficiency, and Reliability. A Partner Focused on Your Growth!
Tailored to your Operation
Industry Integrated
Optimised for your time
Missed calls are costing home-service businesses time, clients, and money EVERY DAY
But that's What Optiphone Innovations is for...
The worst wake-up alarm, the 7am Saturday call-out
Your phone buzzes. Again. It's 7 AM on a Saturday, and you just greeted your wife in the morning with all your stress and frustrations... whoops, not fair. Maybe your little grom is in their first under 16s comp – but instead of cheering, you're ducking out to take another call. That familiar knot in your stomach tightens as you choose between missing the moment or missing the job. But here's the brutal truth: one day, your kids will stop asking you to come to their comps. Every missed moment is pushing your family further away, while that constant phone anxiety is slowly burning you out. This isn't just about missing calls – it's about missing life. And if nothing changes, you'll wake up one day to realize you've built a successful business but lost the very reason you built it for.
Why Optiphone Innovations for Accounting & Home Services Automation
Our founder, Dylan Amey, has worked directly with 100s of home-service businesses and $100M+ enterprises. We combine boutique consulting expertise with Big 4 KPMG professionalism to deliver solutions tailored to your unique challenges.
We help you...
IT Strategic Consulting
Thanks to flexible control with tailored call processing for your needs and automated client follow up and reminders.
Automation & Data Intelligence
Thanks to efficient automated scheduling and the end of tools-down or roadside interruptions to squeeze that job in
Comprehensive Cloud Management Services
Thanks to in-depth call analytics, optional recording, and transcription.
Stop Paying for your Competitor's Marketing
At his previous accounting firm, our founder had a client who avoided dealing with voicemails so much that he left his message bank full—intentionally. At all times. He never answered his phone, and his business was barely surviving, held together by a dwindling network of old contacts. The cost of doing nothing was immense. He was bleeding money by missing out on valuable inbound calls, losing potential clients, and straining relationships with advisers, friends, and family who couldn’t reach him when it mattered most.
This is the reality for so many home-service business owners: every missed call is a missed opportunity, and ignoring the problem only compounds the financial and emotional toll. But it doesn’t have to be this way.
Optiphone is the solution. By tailoring our agents to your specific needs, we ensure every call is answered professionally and efficiently—no more missed clients, no more wasted opportunities. With Optiphone, you’ll reclaim your time, protect your focus, and still be reachable when it truly matters. Imagine running your business with peace of mind, knowing you’re not losing money or clients to competitors, while still having the freedom to enjoy life’s important moments. That’s what Optiphone delivers—your business thrives, and so do you.
Start Working Smarter, not Harder
Dylan, our founder, grew up watching his home-service owner-operator dad work tirelessly—long days on various sites followed by late nights managing admin tasks. Every evening, his dad would drag himself home late just to sit down to manually review schedules, send access requests, and reshuffle jobs to handle last-minute changes. It was exhausting, inefficient, and robbed him of precious time with his family.
Optiphone was created to solve this. By fully integrating with your favourite business tools, like ServiceM8, GoHighLevel, and all your Calendars, we make your after-hours easy. Scheduling becomes seamless, access requests are automated, and job management adapts effortlessly to your day.
With Optiphone, you can end your day stress-free, reclaim your time, and focus on what matters most—your family and your life outside of work. It doesn’t have to be this hard. Whether it’s with us or another tool, find a solution that helps you work smarter, not harder. You deserve it.
Start Making Decisions with Facts, not Feelings
Accountants often emphasize the importance of understanding the numbers behind a business. And they're right! However, most small to medium business owners, struggle to connect those numbers to the daily realities of running their business. While accounting reports show the financial outcomes, they don’t explain why jobs were lost, where opportunities are missed, or how time is being spent. Without this insight, owner-operators like Dylan's dad only see half the picture—Running their businesses blind.
That’s why Optiphone offers full call data analytics and reporting—so you can finally see the full story of your business. From tracking call frequency and topics to understanding which job categories are most requested and how much time is spent on calls, our reports give you actionable insights into what’s driving your business forward—or holding it back. When paired with your accounting and marketing data, these insights let you spot trends, identify bottlenecks, and make smarter, more informed decisions.
Accounting reports tell you the financial results, but Optiphone’s call analytics show you the why behind them. Together, they give you a complete view of your business health, empowering you to grow smarter, faster, and with confidence. Don’t settle for half the battle—see the whole picture with Optiphone.
Let's Visualize This...
Tailored to Your Operation
Have as much or as little control as you want
We mean it when we say, we tailor your agent to suit you.
We work with you to tailor your agents for as much control over each call or booking as you like, as much automation to follow up with clients and remind for access as you want, and as little headache as possible
:
Screen every call that comes in before it reaches an agent
OR
Let every call get handled without so much as a notification.
Collect job requests without committing over the phone until you've scheduled the job yourself
OR
Come home to a full job schedule already confirmed, reminded, and access arranged, every day.
We're all about making agents that work your way.
Industry Integrated
Connect your tools, build a real business system.
Our agents connect directly with the various tools used across home-services. From draft invoices being sent to Xero on job confirmation, to scheduling jobs and following-up in ServiceM8's conversations and schedule.
We know you've got a system and we don't want to break it. We work with your tools to bring everything together.
For those business owners who want to upgrade their systems or don't quite have that organised yet, we also offer addons to our program to bring you every tool you need to run your business, from social media management tools to entire website builders. Check out "That's not all" below.
Clear Call Stats for Clear Decision-making
Run your business with full call data insights and reporting
We help you get clarity on what's feeding your business. Our weekly, monthly, or quarterly reports tell you exactly what's working, and what's not by showing you:
✓Your most requested job types - Focus your efforts on what's working well.
✓The frequency of calls you receive - Find out how well your last marketing spend really performed.
✓The amount of calls you get from each client - Find out who are the most painful clients and are they valuable enough to be worth it?
Any business expert will tell you, the bigger your business gets, the more you need to rely on facts not feelings, data not guesses.
But That's Not All...
Add on any of the below business tools to upgrade your existing (or not yet existing) tools
Job Management
Reputation Management
Social media Marketing
Bulk outreach marketing
Testimonials
Jasmine Richards
Optiphone's custom software fits our business like a glove! Their cloud solutions keep things smooth and flexible. Real game-changers in efficiency!
MQ Accountants
Excellent product, this is a life saver, especially in tax season - when we are too busy to answer every call.
Poolzone
Excellent service. It has helped so much during our busy season.
Frequently Asked Questions:
Do I have to change my business phone number?
No not at all! We know how important your number is to your business! It's everything when you've only built a customer base on your contacts list. So we've made sure you can use your own business number with our service. Hassle-free
What if I'm waiting on a call-back from a client that didn't pick up?
One of our several tailoring options handles this situation perfectly for our clients! We can have any call coming in from contacts you've recently (within the hour, within the day, etc) called go straight to you, or we can even share all calls with you for a chosen moment before the agents pick up. Whatever you prefer, let us know in our setup call or select your preferences in your agent settings.
What if I don't have a separate number for business?
You can easily whitelist any contacts to bypass the agent straight to you, or blacklist callers to not get through at all. This enables you to keep those personal relationships even with the agent handling the business all from one number. Some clients also prefer to whitelist their favourite suppliers or clients, we tailor our service for your needs.
Can I specify areas serviced on each day?
Absolutely, we understand you can't be everywhere all the time, it's efficient to schedule certain suburbs on certain days. We've got that covered in our initial setup call in 30 minutes.
What if my phones are inconsistent?
We understand busy seasons and off seasons, and we don't want you wasting a cent in quiet months. We operate on a simple call minutes system to ensure your needs are met. Your monthly charge provides you a set amount of call minutes, if you have a quite month with minutes left over, these carry forward for your busy months! If you do run out of the minutes provided by your package you can purchase a top-up, or upgrade your package for even more minutes and support each month.
Can I screen calls to decide if I want to answer them?
Of course! We meet you where you're at, meaning if you want more control over your calls, we can give you a period to answer every call before our agents pick it up, or if you don't want to deal with any of it, we can even confirm jobs scheduled and send out text confirmations hands-free. No matter your preference, we'll make your agent work for your business.
How long is the set up?
We aim to make this process as easy as possible for you! Only a 30 minute setup call and we're good to go. We'll handle the rest!
What if I already use ServiceM8/Jobber/Simpro etc...
We love the tools our industry uses, our home-service business partners wouldn't like trading up either when it also means they have to learn a new platform.
That's why we completely integrate with your business tools such as ServiceM8, Xero, Simpro, Quickbooks, MYOB, Jobber, and more! So you can run your business exactly the same way, only optimised, with support like never before.
Is Optiphone Tax Deductible?
Most likely yes! As long as you're using Optiphone to run your business and help get you more clients, all charges are 100% tax-deductible. However, we do recommend you check with a tax professional because we do not know your situation 100%.
Get Started for free, No Setup Fee
Try our Startup plan in just 10 minutes
We're so confident in our agents, that if you don't love your startup agent in your first month, we'll give you 100% of your money back, no hard feelings. We want to empower as many Aussies to build their businesses into a real operation that can support their dreams and families as possible, so we're guaranteeing your success.
Our extensive industry experience in both home-services and at KPMG accounting for $100M+ Enterprises are what make our agents so special. Our team will bring all of this together with our understanding of your business to tailor your agent to be the perfect addition to your team.
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